WHC - Polo

1) File Quality & Supported Formats

To ensure clear, professional results, always upload your fil

e in high resolution.

We accept the following file types:

• PDF (recommended)
• .doc / .docx
• .pub / .pubx
• .jpg / .jpeg
• .png
  
  For Microsoft Word or Publisher files, saving as a PDF is recommended to prevent layout shifts.

2) Printing Responsibility

Customers are responsible for ensuring that all artwork, designs, and files are correct and meet the required specifications.

We do not check files prior to printing, as the process is fully automated.

Any errors due to incorrect artwork or file setup will be the customer's responsibility.

3) File Readiness & Compatibility

Please make sure your file is print-ready before uploading.

Files that are corrupted, damaged, password-protected, or in unsupported formats may not be printed.

Refunds for missing files can be issued upon request.

However, we do not refund for print errors caused by file corruption and do not cover freight costs for reprints.

4) Fonts, Logos & Symbols

Ensure all fonts, logos, signatures, and symbols are fully embedded in your file.

If these elements are not embedded, they may appear incorrectly or not print at all.

5) Colour Format

Use CMYK colour settings to help ensure your print colours match what you see on screen.

Files in RGB may appear differently once printed.

6) Print Sizes

All prints are scaled to fit the selected page size while maintaining their original aspect ratio (they are not stretched).

We do not offer full-bleed (edge-to-edge) printing. A white border will be present on all prints.

Due to minor paper movement during printing, we cannot guarantee exact centring down to the millimetre.

7) Print Order

If uploading multiple files, they may not print in order.

To ensure correct page sequence, please combine pages into a single PDF.

Bulk image printing is not guaranteed to be in order.

For double-sided prints, please add one product per two images to the cart.

8) Trim Marks

Please remove any trim or registration marks from your file before submitting.

If included, these marks will be printed on the final product.

9) Order Finish & Quantities

Double-check your selected finish type and order quantities before checking out.

These settings are not reviewed or changed by our team, as the print process is automated.

80GSM - A standard lightweight paper commonly used for everyday printing. It’s cost-effective, reliable, and ideal for:

• Office documents
  Great for printing reports, letters, meeting notes, and internal documents.
• Flyers & handouts
  Perfect for bulk promotional material, especially when budget matters.
• Invoices & statements
  Thin enough to post easily and print double-sided without excessive bulk.
• Drafts & internal use
  Ideal for quick prints, test runs, or working copies.

200GSM - paper is a mid-weight cardstock that offers a smooth, premium feel while still being flexible enough for a range of applications. It’s ideal for:

• High-quality flyers & brochures
  Adds a professional finish with more durability than standard paper.
  
• Posters & promotional prints
  Sturdy enough to hold up on display, with vibrant colour reproduction.
  
• Presentation documents
  Great for covers or entire documents that need to impress.
  
• Menus & information sheets
  Stronger than everyday paper, making it suitable for frequently handled items.
• Greeting cards & invitations
  Suitable for lightweight, elegant invitations or folded cards.

• 300GSM - a heavyweight cardstock that offers a firm, durable, and professional finish. It has a substantial feel and is best suited for high-end or long-lasting printed materials. Ideal uses include:
  Business cards
  Thick and sturdy, making a strong first impression.
• Premium postcards
  Durable enough for mailing and handling without bending easily.
• Wedding invitations & event stationery
  Adds elegance and formality to special occasion prints.
  
• Certificates & awards
  Provides a solid, quality feel worthy of display.

Instructions: When selecting the Double-Sided Page Option, enter half the total number of pages in your file under the "Page Count" option. Example:
If your document is 10 pages, and you want to print on both sides, enter 5 in the "Page Count" field. If your document is 100 pages, and you want double sided prints, enter 50 as the "Page Count". This is because each sheet of paper will hold 2 pages - one front page and one on the back page.

If your document exceeds the stapling capacity, it will be delivered unstapled.

Please note: When using thicker or heavier paper stock, fewer pages can be stapled. For example, while 100 pages may be possible with standard paper, it may not be achievable with heavier stock. In these cases, your order will also be delivered unstapled.

Australia Wide Shipping with Auspost.

All orders are printed and shipped from our office in Tumby Bay, 5605.

All Orders Cut Off time is 2.00 pm Monday to Friday for all areas except Perth/WA (12pm Cut off).

Orders made during the weekend and public holidays will be processed on the next working day.

We do not offer Weekend Delivery Service or Next-Day Delivery.

Delivery time frames: https://auspost.com.au/content/dam/auspost_corp/media/documents/domestic-parcels-delivery-estimator.pdf

We want you to be satisfied with your order. Below are the situations where refunds, replacements, or reprints may or may not be offered.

Refunds or Replacements may be Provided When:

Product is Damaged: If your item arrives damaged or the print is flawed, we will gladly offer a refund, replacement, or reprint.

Printing Errors Caused by Us: If there's a mistake in the design, sizing, or layout due to our error, we’ll correct it with a reprint or refund.

Incorrect Items Received: If you receive the wrong product or if it differs significantly from what was ordered, we’ll make it right.

Refunds may Not be Provided When:

You Change Your Mind: We do not offer refunds for orders canceled due to a change of heart after purchase.

Customer Errors in Submitted Files: Refunds are not available for typos, low-resolution images, or design issues that were approved during proofing.

Wear and Tear Over Time: Prints may naturally fade or degrade with use, which is not considered a defect.

Incorrect Selections by the Customer: Choosing the wrong size, color, or style at checkout is not eligible for a refund or replacement.