Letterheads

1) File Quality & Supported Formats

To ensure clear, professional results, always upload your file in high resolution.

We accept the following file types:

• PDF (recommended)
• For Microsoft Word or Publisher files, saving as a PDF is recommended to prevent layout shifts.

2) Printing Responsibility

Customers are responsible for ensuring that all artwork, designs, and files are correct and meet the required specifications.

We do not check files prior to printing, as the process is fully automated.

Any errors due to incorrect artwork or file setup will be the customer's responsibility.

3) File Readiness & Compatibility

Please make sure your file is print-ready before uploading.

Files that are corrupted, damaged, password-protected, or in unsupported formats may not be printed.

However, we do not refund for print errors caused by file corruption and do not cover freight costs for reprints.

4) Fonts, Logos & Symbols

Ensure all fonts, logos, signatures, and symbols are fully embedded in your file.

If these elements are not embedded, they may appear incorrectly or not print at all.

5) Colour Format

Use CMYK colour settings to help ensure your print colours match what you see on screen.

Files in RGB may appear differently once printed.

6) Business Card Sizes

Our standard business cards are 90mm x 55mm. For alternative sizes, please request a quote here

Due to minor paper movement during printing and cutting, we cannot guarantee exact centring down to the millimetre.

7) Trim Marks

Please remove any trim or registration marks from your file before submitting.

If included, these marks will be printed on the final product.

8) Order Finish & Quantities

Double-check your selected finish type and order quantities before checking out.

These settings are not reviewed or changed by our team, as the print process is automated.

Australia Wide Shipping with Auspost.

All orders are printed and shipped from our office in Tumby Bay, 5605.

Orders made during the weekend and public holidays will be processed on the next working day.

We do not offer Weekend Delivery Service or Next-Day Delivery.

Delivery time frames: https://auspost.com.au/content/dam/auspost_corp/media/documents/domestic-parcels-delivery-estimator.pdf

We want you to be satisfied with your order. Below are the situations where refunds, replacements, or reprints may or may not be offered.

Refunds or Replacements may be Provided When:

Product is Damaged: If your item arrives damaged or the print is flawed, we will gladly offer a refund, replacement, or reprint.

Printing Errors Caused by Us: If there's a mistake in the design, sizing, or layout due to our error, we’ll correct it with a reprint or refund.

Incorrect Items Received: If you receive the wrong product or if it differs significantly from what was ordered, we’ll make it right.

Refunds may Not be Provided When:

You Change Your Mind: We do not offer refunds for orders canceled due to a change of heart after purchase.

Customer Errors in Submitted Files: Refunds are not available for typos, low-resolution images, or design issues that were approved during proofing.

Wear and Tear Over Time: Prints may naturally fade or degrade with use, which is not considered a defect.

Incorrect Selections by the Customer: Choosing the wrong size, color, or style at checkout is not eligible for a refund or replacement.