Embroidery

To ensure clear, professional results, always upload your file in high resolution.

We accept the following file types:

• PDF (recommended)
• .png (minimum quality 300DPI)
  
  For Microsoft Word or Publisher files, saving as a PDF is recommended to prevent layout shifts.

2) Printing Responsibility

Customers are responsible for ensuring that all artwork, designs, and files are correct and meet the required specifications.

3) File Readiness & Compatibility

Please make sure your file is print-ready before uploading.

Files that are corrupted, damaged, password-protected, or in unsupported formats may not be printed.

However, we do not refund for print errors caused by file corruption and do not cover freight costs for reprints.

4) Fonts, Logos & Symbols

Ensure all fonts, logos, signatures, and symbols are fully embedded in your file.

If these elements are not embedded, they may appear incorrectly or not print at all.

5) Colour Format

Use CMYK colour settings to help ensure your print colours match what you see on screen.

Files in RGB may appear differently once printed.

6) Trim Marks

Please remove any trim or registration marks from your file before submitting.

If included, these marks will be printed on the final product.

Artwork for embroidery needs to be in a .ART or .EMB file format. We'll take your logo/artwork and digitize it for a one-off fee of $60. Once you've had it digitized with us, you won't have to pay the fee again - unless your logo/artwork changes of course.

*Please note that not all logos/artwork are embroidery-compatible :)

We want you to be satisfied with your order. Below are the situations where refunds, replacements, or reprints may or may not be offered.

Refunds or Replacements may be Provided When:

Product is Damaged: If your item arrives damaged or the print is flawed, we will gladly offer a refund, replacement, or reprint.

Printing Errors Caused by Us: If there's a mistake in the design, sizing, or layout due to our error, we’ll correct it with a reprint or refund.

Incorrect Items Received: If you receive the wrong product or if it differs significantly from what was ordered, we’ll make it right.

Refunds may Not be Provided When:

You Change Your Mind: We do not offer refunds for orders canceled due to a change of heart after purchase.

Customer Errors in Submitted Files: Refunds are not available for typos, low-resolution images, or design issues that were approved during proofing.

Wear and Tear Over Time: Prints may naturally fade or degrade with use, which is not considered a defect.

Incorrect Selections by the Customer: Choosing the wrong size, color, or style at checkout is not eligible for a refund or replacement.