Spiral Bounded Documents

IMPORTANT - What we need from you

1) File Quality & Supported Formats

To ensure clear, professional results, always upload your file in high resolution.

We accept the following file types:

• PDF (recommended)
• .doc / .docx
• .pub / .pubx
• .jpg / .jpeg
• .png
  
  For Microsoft Word or Publisher files, saving as a PDF is recommended to prevent layout shifts.

All doccuments are printed double sided if an uneven amount of pages is supplied one page side will be printed blank

2) Printing Responsibility

Customers are responsible for ensuring that all artwork, designs, and files are correct and meet the required specifications.

We do not check files prior to printing, as the process is fully automated.

Any errors due to incorrect artwork or file setup will be the customer's responsibility.

3) File Readiness & Compatibility

Please make sure your file is print-ready before uploading.

Files that are corrupted, damaged, password-protected, or in unsupported formats may not be printed.

Please leave enough room for binding any important artwork and text should be within 1cm of the spiral. Spirals are on the left hand side of the doccument.

However, we do not refund for print errors caused by file corruption and do not cover freight costs for reprints.

4) Fonts, Logos & Symbols

Ensure all fonts, logos, signatures, and symbols are fully embedded in your file.

If these elements are not embedded, they may appear incorrectly or not print at all.

5) Colour Format

Use CMYK colour settings to help ensure your print colours match what you see on screen.

Files in RGB may appear differently once printed.

6) Print Sizes

All prints are scaled to fit the selected page size while maintaining their original aspect ratio (they are not stretched).

We do not offer full-bleed (edge-to-edge) printing. A white border will be present on all prints.

Due to minor paper movement during printing, we cannot guarantee exact centring down to the millimetre.

7) Print Order

If uploading multiple files, they may not print in order.

To ensure correct page sequence, please combine pages into a single PDF.

Bulk image printing is not guaranteed to be in order.

8) Trim Marks

Please remove any trim or registration marks from your file before submitting.

If included, these marks will be printed on the final product.

9) Order Finish & Quantities

Double-check your selected finish type and order quantities before checking out.

These settings are not reviewed or changed by our team, as the print process is automated.

Australia Wide Shipping with Auspost.

All orders are printed and shipped from our office in Tumby Bay, 5605.

All Orders Cut Off time is 2.00 pm Monday to Friday for all areas except Perth/WA (12pm Cut off).

Orders made during the weekend and public holidays will be processed on the next working day.

We do not offer Weekend Delivery Service or Next-Day Delivery.

Delivery time frames: https://auspost.com.au/content/dam/auspost_corp/media/documents/domestic-parcels-delivery-estimator.pdf

We want you to be satisfied with your order. Below are the situations where refunds, replacements, or reprints may or may not be offered.

Refunds or Replacements may be Provided When:

Product is Damaged: If your item arrives damaged or the print is flawed, we will gladly offer a refund, replacement, or reprint.

Printing Errors Caused by Us: If there's a mistake in the design, sizing, or layout due to our error, we’ll correct it with a reprint or refund.

Incorrect Items Received: If you receive the wrong product or if it differs significantly from what was ordered, we’ll make it right.

Refunds may Not be Provided When:

You Change Your Mind: We do not offer refunds for orders canceled due to a change of heart after purchase.

Customer Errors in Submitted Files: Refunds are not available for typos, low-resolution images, or design issues that were approved during proofing.

Wear and Tear Over Time: Prints may naturally fade or degrade with use, which is not considered a defect.

Incorrect Selections by the Customer: Choosing the wrong size, color, or style at checkout is not eligible for a refund or replacement.